At AR Garments, customer satisfaction is important to us. We carefully check our products before dispatch. Please read this policy carefully before placing an order.
1. Exchange Policy
We offer exchanges only in cases where the customer receives:
- A damaged product
- A defective product
- A wrong product
- A product different from the ordered item
Exchange requests must be submitted within 7 days of receiving the order.
2. Conditions for Exchange
To be eligible for an exchange:
- The product must be unused and unworn
- The product must not be washed, altered, ironed, or damaged after delivery
- Original tags and packaging must be intact
- The product must be returned in its original condition
- Proof of purchase or order number must be provided
- The customer must contact AR Garments within 7 days of receiving the parcel
Products that do not meet these conditions may not be accepted for exchange.
3. Size & Change of Mind
We do not offer exchanges or refunds simply because of a change of mind or incorrect size selection by the customer.
Customers are requested to carefully check the available size chart, product description, measurements, and other product details before placing an order.
If you are unsure about your size, please contact AR Garments before placing your order.
4. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us within 7 days of delivery.
For faster assistance, customers may be required to provide:
- Order number
- Clear photographs of the product
- Clear photographs of the packaging
- A short video, where necessary, showing the issue
After reviewing the issue, AR Garments may offer an exchange or another appropriate solution depending on the circumstances and availability of the product.
5. Wrong Product Received
If you receive an incorrect product due to an error on our part, please contact us within 7 days of receiving your order.
After verification, we may arrange an exchange for the correct product, subject to availability.
If the correct product is unavailable, an alternative solution may be offered.
6. Refund Policy
AR Garments generally does not offer refunds for change of mind, incorrect size selection, or personal preference.
A refund may be considered in the following circumstances:
- The product was paid for but is unavailable and cannot be replaced
- The wrong product was delivered and a suitable replacement is unavailable
- A product is confirmed to be defective or damaged and cannot be replaced
- Another refund is specifically approved by AR Garments
Approved refunds will be processed within 7–10 working days after the refund has been approved and the required verification or return process has been completed.
For online payments, refunds may be processed through the applicable payment method or bank/payment channel.
7. Cash on Delivery Orders
For Cash on Delivery (COD) orders, payment is made at the time of delivery.
If an eligible refund is approved for a COD order, AR Garments will contact the customer to arrange the applicable refund method.
8. Return Shipping Charges
If an exchange or return is required because AR Garments sent a wrong, damaged, or defective product, AR Garments may cover the applicable return/exchange shipping cost according to the circumstances.
For requests caused by customer preference, incorrect size selection, or change of mind, return or exchange shipping costs are not covered because such requests are generally not eligible under this policy.
9. Sale & Discounted Products
Products purchased during sales, clearance offers, promotional campaigns, or special discounts may have different exchange or refund conditions.
Unless otherwise stated on the product or promotion, sale and discounted items are generally not eligible for exchange or refund.
If a sale item is received damaged, defective, or incorrect, please contact us within 7 days so that the issue can be reviewed.
10. Customized or Altered Products
Customized, altered, modified, or specially prepared products may not be eligible for exchange or refund unless the product is received damaged, defective, or incorrect due to an error by AR Garments.
11. Unstitched & Stitched Products
Customers are responsible for checking product descriptions, measurements, size information, and other details before placing an order.
Once a product has been stitched, altered, or modified according to customer instructions, it may not be eligible for exchange or refund due to size, fitting, or personal preference.
12. Exchange Availability
All exchanges are subject to product availability.
If the requested replacement is unavailable, AR Garments may offer another suitable solution depending on the circumstances.
13. How to Request an Exchange or Refund
To request an exchange or refund, please contact AR Garments within 7 days of receiving your order.
Please provide:
- Your name
- Order number
- Phone/WhatsApp number
- Reason for the request
- Clear photographs or videos of the issue, where applicable
Our team will review the request and provide further instructions.
14. Important Notice
Customers are requested to inspect their parcel and product as soon as possible after delivery.
Please do not remove tags, wash, wear, alter, or modify the product if you believe there may be an issue with your order.
An exchange or refund request may be rejected if the product has been used, washed, altered, damaged, or does not meet the conditions of this policy.
15. Contact Us
For questions regarding returns, exchanges, or refunds, please contact us:
AR Garments
Website: argarmentspk.com
WhatsApp / Phone: 03163978542
Email: argarments2003@gmail.com
Business Address:
AR Garments
Lodhi Market, Piko Wali Gali, Resham Gali
Hyderabad, Pakistan
By placing an order with AR Garments, you acknowledge that you have read and agreed to this Refund, Return & Exchange Policy.
